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Current Clients monitor their commercial collection accounts, generate
reports and communicate with us instantly 24/7.
Click here to place your
commercial A/R accounts for fast collection.
1. How does your Debt
Collections service work?
2. How long will it take for you
to collect ?
3. I'm concerned that if I use your
service, I might alienate my customers. Feedback?
4. How long should I wait before
I utilize your service?
5. What is the process if you
can't collect and a lawsuit is necessary?
In two words, extremely well.
Of course we know that's not the answer you wanted so please read
on. Clients can submit their B2B (Business-to-Business)
accounts using our Express Placement Form on the right side of
every page on our site, or click here
for our multiple account placement form. In either case,
upon submission, instructions will follow for providing the necessary
documents in support of each debt obligation to our office, such
contracts, purchase orders, credit applications, etc.
Our fees are 100% contingency based, which means we're only paid upon successful
monetary collection of
your past-due accounts. Please click here
to review our fee rates.
Our staff will utilize a
combination of diligent telephone contact, in depth skiptracing
techniques, strategically timed letter, fax and email campaigns,
face-to-face contact and local attorney intervention when
indicated. We can also facilitate
formal legal action in all 50 states when necessary. Please
for an overview of our collections process.
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Although there are many factors which may result
in a slower than ideal resolution, in most cases our collection
efforts will yield positive results within 10-30 days. We
can often recover accounts within just a few days from placement
provided they're placed with us in the earlier stages of
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This is certainly an understandable opinion,
given the tactics that some competitors employ to collect money.
So, do your due diligence and check out any potential vendor
I think you'll agree that any company could
potentially alienate a customer for many reasons. A customer
may become dissatisfied due to just one of many aspects of their
experience failing to meet their needs, hopes or expectations in
some way. But if any customer fails to pay as agreed for the
goods and/or services your company provides, and your reasonable
attempts to collect have failed, than hiring a qualified
professional that has the expertise and resources to get the job
done should be a risk you're willing to take. Yes, a customer may
get upset for being sent to collections, but few individuals are
happy-go-lucky in the midst of a financial crisis. Anger and
frustration are par for the course, and are often emotions that
simply must be carefully dealt with while taking positive steps toward a resolution.
That being said, we completely understand and
are sensitive to your desire to maintain solid business
relationships with good customers who may only be experiencing a
temporary financial setback. We always strive to conduct our
efforts in a manner that serves to preserve, salvage and elevate your
customer relationships when possible. We often receive compliments from
client customers, many of which have also become clients after
satisfying their debt.
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If a customer is late more than 60
days and isn't communicating with you, you shouldn't wait any
longer to place the account with us. Customers who are
communicating their intentions to pay, yet still become 90-120
days past-due should be placed for collections immediately. Although we
often recover accounts well over a year past-due, waiting too long
to place an account can be a costly error in judgment.
Click here for published collection statistics.
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Although the majority of claims
placed with us for collection will be recovered without the need
for legal action, sometimes a lawsuit may be necessary to protect
your financial interests. Please
click here for details on how
these claims are handled.
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Waiting can be costly
The longer you
hold onto past-due accounts, the less value they retain. An
account aged just 90 days statistically has a 73% chance of
being collected in full, in today's economy.
The current trend has creditors waiting 6 months before placing accounts for collection.
At that point, their value has statistically diminished up to
Click Here For An Illustration
"Miller, Ross & Goldman is the only
collection agency our company has found that truly delivers what
they promise. We've used 6 other collection agencies and 2
attorneys before being referred to MRG by another satisfied
Client. It's amazing what happens....
Beware of Agencies
Charging Rock Bottom Fees!:
Many of our Clients have had bad
experiences with collection agencies chosen primarily based on very
low fee rates. Choose an agency with a great track record
of success that will truly represent your company in a highly
professional and ethical manner.
Miller, Ross & Goldman provides the highest
quality services at fees which are highly competitive, and
equate to the cost of doing business with a collections vendor
who has the staff and experience to maintain and elevate the
good business reputation you've worked so hard to earn.
How To Place Your
Please complete our Express Placement Form
on the right side of this page, or click here to place more than
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